Jack support channels
Jack operates official support channels where you can ask questions about your account, bonuses, payments and more. Note: this is an independent information site, not the operator itself.
The operator Jack offers 24/7 customer service in Dutch via live chat and email. All contact goes directly through the official Jack website or app.
- Live chat available on jackpersonalized.com and via the mobile app
- Support in Dutch
- 24 hours per day, 7 days per week available
- No waiting compensation or delays on enquiries
Safe contact
When you reach Jack, you will never be asked for sensitive information such as your full password or credit card number. Always use Jack's official channels, not external forms or phone numbers.
If you've forgotten your account details, Jack offers account recovery via your login credentials. Never send your password or PIN codes to support.
- Use only the live chat on the official Jack website or app
- Jack never asks for your full password via email
- Verification takes place via your registered details, not sensitive data
- All contacts are encrypted and secure
What you can discuss with Jack support
The Jack team can help you with many subjects. Below is an overview of frequently discussed matters.
- Login problems or account lock
- Questions about bonuses, wagering and terms
- Deposit and withdrawal issues
- Limit questions and responsible gambling
- Technical problems in the app or browser
- Self-exclusion requests and account restrictions
- Ads and account settings
Operator information
Jack is run by JOI Gaming Ltd, a Maltese company licensed by the Netherlands Gambling Authority. This site is an independent information source; Jack itself manages its own website, app and customer service.
| Given | Details |
|---|---|
| Operator | JOI Gaming Ltd |
| Business number | C66036 |
| Office | Tower Road 63, Tower SIXTY3, level 8, SLM1609, Sliema, Malta |
| Licence | 1959/01.251.762 (Netherlands Gambling Authority) |
| Scope | Casino and sports betting |
This site is independent of Jack
This is an independent information site about Jack, not the operator itself. We provide neutral information about bonuses, game rules and support. For accounts, payments and direct contact, go to jackpersonalized.com.
If you have questions about this site, including privacy and cookies, refer to this site's pages. For questions about your Jack account, contact Jack support directly.
FAQ
How do I contact Jack?
You can reach Jack via live chat on jackpersonalized.com or via the mobile app. They offer 24/7 support in Dutch.
Can I send my password to Jack support?
No. Jack never asks for your full password. Always use your secure login or verification method. Never send sensitive data via email.
What is the difference between this site and Jack?
This is an independent information site about Jack. The operator Jack manages jackpersonalized.com and the mobile app. For your account and support, go directly to Jack.
How do I reset my Jack password?
Log in via jackpersonalized.com and use the 'Forgotten password' link. You'll receive a secure reset link. Contact Jack support if you don't receive this link.
Is Jack support available outside office hours?
Yes, Jack offers 24/7 support, so always available. No queue wait or delays.
