Log in securely
You log in to Jack with your email address and password. Make sure your password is strong: at least eight characters with letters, numbers and special characters. Never use information others can easily guess.
After you enter your login details, Jack carries out identity verification. This happens automatically with a photo of your passport, identity card or driving licence. This is a security measure to protect your account.
You can log in on the Jack website, via the mobile website or via the Jack app for iOS and Android. All versions are equally secure.
Forgotten password
If you've forgotten your password, click 'Forgot password' on the login page. Jack will send you an email with a link to reset your password.
Check your spam and unwanted mail folders if you don't see the email. Click the link in the email and set a new password. This link has limited validity, so replace your password straight away.
Choose a password you haven't used before. Never share your password with others, including Jack staff.
Account problems and help
- Your account is blocked: This can happen after multiple failed login attempts. Wait a few minutes and try again, or contact support.
- You can't log in despite correct password: Clear your browser cache and cookies, or try a different device.
- Your email address is incorrect: Check that you used the correct email address when registering.
- You've self-excluded: Self-exclusions cannot be lifted immediately. Contact support if you have questions about this.
- You are registered in the CRUKS register: Players in the CRUKS register cannot log in. This register protects players who have excluded themselves.
Account security
- Always use a strong, unique password combination.
- Always log out when you're done, especially on shared devices.
- Ensure your device is up to date with the latest security updates.
- Check your account regularly for unauthorised activity.
- Never share your login details via email, chat or telephone call, even with Jack support.
- Beware of phishing: Jack never sends unexpected links to log in.
- Use a secure WiFi network, not public WiFi, for sensitive transactions.
Change account details
In your account settings you can update your email address, phone number, address and other personal information. If you change your email address, you must verify it before the change takes effect.
You can also change your limits for betting, session duration and account balance in your settings. Reducing limits takes effect immediately. Increasing limits takes effect after seven days, as additional protection.
FAQ
Can I permanently close my Jack account?
Yes. Contact Jack support to permanently close your account. This cannot be undone. All funds must be withdrawn first.
What happens if I've closed my account?
30 days or longer, depending on Jack policy.
Can I change my account details after registration?
You can change your email address, phone number and address. Some details, such as your date of birth and name, cannot be changed due to identification requirements.
What should I do if I can't verify my account?
Ensure your ID photos are sharp, complete and clearly readable. Check that your identity document is still valid. If it still doesn't work, contact Jack support.
How do I reset my session limit?
You can increase your session limit in your account settings. The increase takes effect after seven days. If you want to lower your limit, this takes effect immediately.
